{"id":3639,"date":"2023-03-28T20:45:16","date_gmt":"2023-03-29T00:45:16","guid":{"rendered":"https:\/\/parentalrental.nl\/faq\/"},"modified":"2026-04-16T09:37:46","modified_gmt":"2026-04-16T13:37:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/parentalrental.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-f4sy0t-923dbbfb000fdec6314e192a72dc63e7 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3639'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-evtii5-d468a569513aa62fd1bfd1527af778ce av_four_fifth  avia-builder-el-1  el_before_av_four_fifth  avia-builder-el-first  first flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd\">\n#top .av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd .special-heading-inner-border{\nborder-color:#ffaaac;\n}\n.av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd .av-subheading{\nfont-size:15px;\n}\nbody .av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd .av-special-heading-tag .heading-wrap:before{\nborder-color:#ffaaac;\n}\nbody .av-special-heading.av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd .av-special-heading-tag .heading-wrap:after{\nborder-color:#ffaaac;\n}\n<\/style>\n<div  class='av-special-heading av-lg9slni5-4a5cad7a69337b180401fa9ae60bf7fd av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Frequently asked questions<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column av-d2jc0t-81ee20e177eaf9fec452a4ae507ef1f1 av_four_fifth  avia-builder-el-3  el_after_av_four_fifth  el_before_av_one_fifth  first flex_column_div '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a\">\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler{\nfont-size:13px;\ncolor:#000000;\n}\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler.activeTitle{\ncolor:#ffaaac;\nborder-color:#ffaaac;\n}\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler .toggle_icon{\ncolor:#ffaaac;\nborder-color:#ffaaac;\n}\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler .toggle_icon > span{\ncolor:#ffaaac;\nborder-color:#ffaaac;\n}\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler.activeTitle .toggle_icon, #top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a p.toggler.activeTitle .toggle_icon > span{\ncolor:#ffaaac;\nborder-color:#ffaaac;\n}\n#top .togglecontainer.av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a .toggle_wrap .toggle_content{\nfont-size:13px;\ncolor:#000000;\n}\n<\/style>\n<div  class='togglecontainer av-lfvh2fpy-2798df564b5fc69cd558f414f9042f9a av-elegant-toggle  avia-builder-el-4  avia-builder-el-no-sibling  toggle_close_all'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/FAQPage\" >\n<section class='av_toggle_section av-haobx-d3f7b32f8b158975e9bc75c6db570fcf'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>How are the items cleaned?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\"><span style=\"font-weight: 400;\">All products are carefully cleaned and sanitized using disinfectant, a steam cleaner, and\/or are machine-washed at 60 degrees or higher. Items used for food or picnic packages are cleaned in the dishwasher. Parental Rental ensures excellent hygiene for all its products. Additionally, all items are checked and cleaned again after being returned, so you always rent clean and well-functioning products.    <\/span><\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2feoj1-855d8f690408f0f1b12d6dd583eb1b66'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Is it possible to cancel?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"2vqu1-0-0\">\n<ul>\n<li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"2vqu1-0-0\"><span data-offset-key=\"2vqu1-0-0\">Reservations can be canceled up to 7 days before the start of the rental period;<\/span><\/li>\n<li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"2vqu1-0-0\">If the cancellation is made between 7 days and 1 day before the start of the rental period, we will refund 50%;<\/li>\n<li class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"2vqu1-0-0\">If the cancellation is made 1 day before or on the day the rental period starts, no refund will be issued.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lg9s1bg3-72ec82f374515e1f937cc72cb8fd5c6e'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Ordering within 48 hours before the start of the rental period?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"2vqu1-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"2vqu1-0-0\"><span data-offset-key=\"2vqu1-0-0\">If you would like to place an order within 48 hours before the start of the rental period, please contact us via WhatsApp or email. <\/span><\/div>\n<\/div>\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"aph25-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"aph25-0-0\"><span data-offset-key=\"aph25-0-0\"> <\/span><\/div>\n<\/div>\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"ba4j8-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"ba4j8-0-0\"><span data-offset-key=\"ba4j8-0-0\">WhatsApp: via the website button or +5999 523 9496<\/span><\/div>\n<\/div>\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"crbo-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"crbo-0-0\"><span data-offset-key=\"crbo-0-0\">Email: <a href=\"mailto:info@parentalrental.nl\">info@parentalrental.nl<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lg9s1yx4-ab071c695331a967f95079b2a06bfbf2'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>At what times are the items delivered?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">Our delivery times are by appointment and mainly in the early morning, early afternoon, or in the evening. This also applies to weekends; we deliver and collect orders 7 days a week. Would you like the items to be in your accommodation before you arrive? Please contact us to discuss the possibilities.   <\/div>\n<div data-draftjs-conductor-fragment=\"{\"><\/div>\n<div data-draftjs-conductor-fragment=\"{\"><\/div>\n<div data-draftjs-conductor-fragment=\"{\"><\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lg9s4muq-70b364f7ee24009693d23510db6ebc3e'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Is it mandatory to pay a security deposit?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">We always require a security deposit when renting packages and individual items. The amount of the deposit is shown in the shopping cart. The deposit must be paid before your reservation can be confirmed.  <\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lg9s7bxt-741fa7a71b26a9b1c0d892036739e4fe'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>What are the delivery costs and do you deliver across the entire island?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"atf0a-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"atf0a-0-0\"><span data-offset-key=\"atf0a-0-0\">We charge XCG 30 for the delivery and collection of items. Delivery costs for Westpunt are XCG 50. <\/span>We deliver our items across the entire island and to every facility. <span style=\"font-weight: 400;\">Feel free to contact us if you have any questions<\/span>. Delivery times may vary if you are staying in Westpunt. Delivery is free for orders over XCG 400 (excluding Westpunt).  <\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lg9s9gdl-8bf625b7e94e6df284b8f273ed6e7d2f'  itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"name\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>What if items are damaged or lost?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '   itemscope=\"itemscope\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" ><div class='toggle_content invers-color '  itemprop=\"text\" ><div data-draftjs-conductor-fragment=\"{\">\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"atf0a-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"atf0a-0-0\"><span data-offset-key=\"atf0a-0-0\">Of course, it can always happen that items get scratched or sustain small dents. At Parental Rental, we don't mind this as long as the item remains in good, rentable condition.  <span style=\"font-weight: 400;\">Keep in mind that items should be returned in the same condition you would like to receive them.<\/span><\/span><\/div>\n<\/div>\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"601h3-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"601h3-0-0\"><span data-offset-key=\"601h3-0-0\">\u200b<\/span><\/div>\n<\/div>\n<div class=\"_25Ehb _3qYRK public-DraftStyleDefault-block-depth0 public-DraftStyleDefault-text-ltr fixed-tab-size rich_content_P\" data-block=\"true\" data-editor=\"editor\" data-offset-key=\"dgsuf-0-0\">\n<div class=\"public-DraftStyleDefault-block public-DraftStyleDefault-ltr\" data-offset-key=\"dgsuf-0-0\"><span data-offset-key=\"dgsuf-0-0\">If an item is damaged to the point where it can no longer function properly or be used, you are responsible for the costs of repair or replacement. We will always look for the most cost-effective solution for you. If this amount exceeds the security deposit, you must pay the remaining balance after returning the products.  <\/span><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><div class='flex_column av-b0e825-6d92e7308effa86a79d7784206fbe6a5 av_one_fifth  avia-builder-el-5  el_after_av_four_fifth  avia-builder-el-last  flex_column_div '     ><p><div  class='avia-builder-widget-area clearfix  avia-builder-el-6  el_before_av_contact  avia-builder-el-first '><section id=\"jetpack_widget_social_icons-3\" class=\"widget clearfix jetpack_widget_social_icons\"><h3 class=\"widgettitle\">Socials<\/h3>\n\t\t\t<ul class=\"jetpack-social-widget-list size-medium\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"jetpack-social-widget-item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.instagram.com\/parentalrentalcuracao\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"screen-reader-text\">Instagram<\/span><svg class=\"icon icon-instagram\" aria-hidden=\"true\" role=\"presentation\"> <use href=\"#icon-instagram\" xlink:href=\"#icon-instagram\"><\/use> <\/svg>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"jetpack-social-widget-item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/profile.php?id=100090504757447\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"screen-reader-text\">Facebook<\/span><svg class=\"icon icon-facebook\" aria-hidden=\"true\" role=\"presentation\"> <use href=\"#icon-facebook\" xlink:href=\"#icon-facebook\"><\/use> <\/svg>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t<\/ul>\n\n\t\t\t<span class=\"seperator extralight-border\"><\/span><\/section><\/div><br \/>\n<form action=\"https:\/\/parentalrental.nl\/en\/faq\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-hidden   avia-builder-el-7  el_after_av_sidebar  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>Do you have any questions?<\/h3><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\"  placeholder='Name*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">Email <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\"  placeholder='Email*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Phone number <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_phone\" type=\"text\" id=\"avia_3_1\" value=\"\"  placeholder='Phone number*'\/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\"  placeholder='Subject*'\/><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_5_1'><label for=\"avia_5_1\" class=\"textare_label hidden textare_label_avia_5_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  placeholder='Message*' name=\"avia_5_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_5_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_6_1\" class=\"hidden \" id=\"avia_6_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":232353388,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_joinchat":[],"footnotes":""},"class_list":["post-3639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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