Frequently asked questions
How are the items cleaned?
All products are carefully cleaned and sanitized using disinfectant, a steam cleaner, and/or are machine-washed at 60 degrees or higher. Items used for food or picnic packages are cleaned in the dishwasher. Parental Rental ensures excellent hygiene for all its products. Additionally, all items are checked and cleaned again after being returned, so you always rent clean and well-functioning products.
Is it possible to cancel?
- Reservations can be canceled up to 7 days before the start of the rental period;
- If the cancellation is made between 7 days and 1 day before the start of the rental period, we will refund 50%;
- If the cancellation is made 1 day before or on the day the rental period starts, no refund will be issued.
Ordering within 48 hours before the start of the rental period?
If you would like to place an order within 48 hours before the start of the rental period, please contact us via WhatsApp or email.
WhatsApp: via the website button or +5999 523 9496
Email: info@parentalrental.nl
At what times are the items delivered?
Our delivery times are by appointment and mainly in the early morning, early afternoon, or in the evening. This also applies to weekends; we deliver and collect orders 7 days a week. Would you like the items to be in your accommodation before you arrive? Please contact us to discuss the possibilities.
Is it mandatory to pay a security deposit?
We always require a security deposit when renting packages and individual items. The amount of the deposit is shown in the shopping cart. The deposit must be paid before your reservation can be confirmed.
What are the delivery costs and do you deliver across the entire island?
We charge XCG 30 for the delivery and collection of items. Delivery costs for Westpunt are XCG 50. We deliver our items across the entire island and to every facility. Feel free to contact us if you have any questions. Delivery times may vary if you are staying in Westpunt. Delivery is free for orders over XCG 400 (excluding Westpunt).
What if items are damaged or lost?
Of course, it can always happen that items get scratched or sustain small dents. At Parental Rental, we don't mind this as long as the item remains in good, rentable condition. Keep in mind that items should be returned in the same condition you would like to receive them.
If an item is damaged to the point where it can no longer function properly or be used, you are responsible for the costs of repair or replacement. We will always look for the most cost-effective solution for you. If this amount exceeds the security deposit, you must pay the remaining balance after returning the products.
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